Direct From Xometry – April 10th

Time for another update folks! 

Xometry has sadly delivered another update with a delay

We attempt to bring you each new update as they come in. We feel that you deserve to be kept in the loop! 

Today we received an unexpected delivery of some sample Spouti™ parts. Suffice it to say that these samples are immaculate! The modification is incredibly pliant and comfortable, the firmness of the rim is precisely the right level to be comfortable to wear and easy to place.

We are beyond thrilled with the changes we have made and you will be too!

That being said, when we got the samples we immediately called our contacts at Xometry. If you recall, we opted to skip the samples in order to speed up production time. Seeing the box of samples gave us pause. Our project engineer at Xometry informed us their factory cannot send us the partial shipment due to the cost of making that shipment and that we should now expect our shipment to be completed and shipped from the factory on the 7th of April, ultimately arriving at our assembly location on the 10th instead of March 31st.

While April 10th is only 10 days later than March 31st, we have insisted that alternate solutions be explored. We are extremely dedicated to delivering your product to you as soon as we can and we feel that these continued delays should be mitigated through any means available. As alternate options become available we will update you again!

This has felt a lot like a “two-steps forward, one step back” process, but we are on the brink! April 10th is just 15 days from now! We will send out some great photos of the bounty once it arrives so stayed tuned here and on all of our social media platforms!

As another side-note: We’ve upgraded the Discreet Mailers from envelopes to boxes! We felt it was important to ensure that our customers who wanted things a little more low-key would have the same great packaging experience as everyone else – just with a little less flash! Everyone’s order will come with small pack of 6 colorful pipe cleaners and an additional replacement tubing as a thank you for your support.

We had some questions about the reasoning for the tubing so let me elaborate on that! Each Spouti™ is attached to 10″ of tubing to allow for aiming. Several people have asked if it is possible to trim the tubing if they found that 10″ was too long. There is some wiggle room there if desired, but if you find that you’ve cut your tube too short you can simply grab your replacement tube and switch it out!