Resolving the Error & Getting Back On Track

A couple of weeks ago we learned our Spouti parts were made with the incorrect material – it was a rough day for us, and we definitely had to take a few deep breaths to remain positive. It was extremely difficult to believe we were so close to completing these orders, only to go all the way back to “testing samples again”. Yesterday the analysis returned and confirmed our suspicions.

It turns out the sample parts were accidentally made twice as hard: Shore 20 instead of Shore 10. We absolutely loved them! However, due to the nature of the mistake we have to test another set of these Shore 20 samples to ensure that when made intentionally they still meet our needs.

Getting these samples will take a couple of weeks. We are currently testing the Shore 10 Spouties just to be sure we can’t use them, but so far our feelings have remained the same: The current Spouties we have just aren’t holding up to standards. They are harder to place and prone to leaks – two issues that make them unacceptable. 

We learned several new things about Spouti™ that we had not previously known, and so far the process for resolving this error has been smooth, if somewhat slow. Between the sample testing and COVID-19 related shipping and factory delays we do not have the information necessary to give an estimate, but we expect another 4-8 weeks before we can ship out orders and as soon as we have stronger information we will make an announcement.